Privacy Policy

1. Data controller

The controller of personal data is Amigo Takso (taxi and transfer service in Tallinn and across Estonia).

Contact for data protection matters: info@amigotakso.ee, phone 524 7777.

2. What data we collect

The data we process depends on how you interact with us.

• Ride bookings: name, phone number, email, pickup and destination address, time of the ride, vehicle class, extra requests (child seat, luggage) and the order number.
• Cargo enquiries: contact details, transport details and any attached photos.
• Driver application form (/tuletoole): name, phone, email, driving licence and taxi service card status, experience, vehicle details, preferred schedule and comments.
• Partner registration form (/partner): driver personal data (first and last name, personal identification code, phone, email, home address), driving licence and taxi service card number and validity, company data (legal name, registry code, legal address, VAT number), bank details (IBAN and account holder), vehicle data (make, model, year, registration plate, VIN, colour, fuel type) and uploaded documents and photos (driving licence, taxi service card, vehicle registration certificate, insurance, photos of the car front, rear and interior).
• Website usage data: cookies and analytics (Google Analytics), where allowed by your browser settings.

3. Purposes and legal basis

• Providing transport services and managing bookings — contract or pre-contractual steps.
• Verification of a candidate or partner: checking the validity and compliance of submitted documents and permits — preparation of a contract and legitimate interest in service safety.
• Preparation and administration of the cooperation: concluding the agreement, adding the driver and vehicle to the dispatch system, making payments based on the bank details — performance of a contract.
• Fulfilling legal and accounting obligations: invoices, tax reporting and taxi transport regulatory requirements — legal obligation.
• Customer support, answering enquiries and improving service quality — legitimate interest.

4. Retention periods

• Ride booking data: up to 12 months; accounting-related data is kept for 7 years as required by law.
• Driver application data: up to 12 months from the last contact if no cooperation begins.
• Partner registration data and documents: for the duration of the cooperation and up to 7 years afterwards where required for accounting and tax obligations. If cooperation does not begin, the data and documents are deleted within 12 months at the latest.
• Cargo enquiries and attached photos: up to 12 months.

5. Processors and service providers

We use trusted technical providers that process data only on our instructions:

• Web hosting and application infrastructure (operation of the website and forms).
• Database and file storage — uploaded documents and photos are stored in a private bucket that is not publicly accessible; access happens through time-limited signed links.
• Email delivery service (order and application notifications).
• Google Maps / Google Routes API (address search and route calculation in the calculator).
• Google Analytics and Google Ads (site statistics and advertising performance).
• Stripe (card payments for fixed-price bookings).
• Accounting service provider and banks — for settlements and statutory obligations.

6. Sharing of data

We never sell or rent your personal data. Data is shared with third parties only to the extent needed to provide the service (for example, the assigned driver receives the pickup and destination address and a contact number) or where required by law.

7. Security

We apply reasonable technical and organisational measures: encrypted connections (HTTPS), private file storage without public URLs, and access limited to staff who need it for their work.

8. Your rights

• The right to access the data we hold about you.
• The right to have inaccurate data corrected.
• The right to erasure where there is no legal basis for further retention.
• The right to restrict processing and to object to processing based on legitimate interest.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).

9. Cookies

The website uses technically necessary cookies as well as analytics and advertising cookies (Google). You can manage or block cookies in your browser settings.

10. Changes

We may update this policy from time to time. The current version is always available on this page together with the date of the last update.